Terms of Service

Welcome to Chantcds. These Terms of Service govern your access to and use of chantcds.com, including purchases made through our website.

By accessing our website, creating an order, or purchasing a product from us, you agree to these Terms of Service. Please read them carefully before using our website.

Summary

Store: Chantcds

Website: chantcds.com

Products: Women's fashion products

Sales Territory: United States only

Currency: U.S. Dollars (USD)

Taxes: Applicable taxes are included in displayed product prices

Standard Shipping Fee: $6.99 per order

Return Window: 30 days from delivery

Refund Processing: Within 7 business days after the returned item is received, inspected, and approved

Return Shipping: Free for approved returns

Restocking / Storage Fee: None

Customer Support: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

These Terms should be read together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and other policies published on our website.

1. About Chantcds

Chantcds operates the website chantcds.com, through which we offer women's fashion products to customers within the United States.

Business information:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Acceptance of These Terms

By using this website or placing an order, you confirm that:

• You have read and understood these Terms.
• You agree to follow these Terms.
• The information you provide to us is accurate and complete.
• You are legally capable of entering into a purchase transaction.
• You will use the website only for lawful purposes.

If you do not agree with these Terms, please do not use the website or place an order.

3. Eligibility to Purchase

You must be legally able to enter into a binding purchase agreement under the laws applicable to you.

If you are under the legal age required to enter into contracts, you may use this website only with the involvement and authorization of a parent or legal guardian.

4. Products and Product Information

We make reasonable efforts to provide accurate and current product information.

Product pages may include information such as:

• Product name
• Description
• Available sizes
• Available colors
• Product images
• Price
• Availability
• Material or care information where applicable

Colors and appearance may vary slightly depending on your device, screen settings, lighting conditions, and manufacturing variations.

Product images are intended to represent the products as accurately as reasonably possible.

5. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed and the order is accepted.

If an item becomes unavailable after an order has been submitted, we may contact you to offer an appropriate solution, such as:

• Cancellation of the unavailable item
• Refund of the unavailable item
• Other available options with your agreement

We will not substitute a materially different product without your consent.

6. Prices

All prices displayed on chantcds.com are shown in U.S. Dollars (USD) unless otherwise clearly stated.

Product prices include applicable tax.

The standard shipping charge is separate from the product price and is displayed during checkout.

Our standard shipping fee is:
$6.99 per order

There are no additional standard shipping charges beyond those disclosed during checkout.

Customers can review the applicable product price, shipping charge, and order total before completing payment.

7. Pricing Errors

We make reasonable efforts to ensure that pricing information is accurate.

If an obvious pricing, technical, or display error occurs, we may contact you before fulfilling the affected order.

Where legally permitted, we may cancel an order affected by a clear and genuine pricing error and provide a refund for any amount already paid.

We will not knowingly charge a customer an undisclosed amount.

8. Taxes

Applicable taxes are included in the displayed product prices.

The final amount payable will be shown during checkout before the customer completes the purchase.

9. Orders

Submitting an order is a request to purchase the selected products.

An order may be subject to:

• Product availability
• Successful payment authorization
• Accurate shipping information
• Fraud prevention or security checks
• Compliance with these Terms

We may contact you if additional information is reasonably required to process an order.

10. Order Acceptance

An order is considered accepted when it has been successfully processed for fulfillment or when we otherwise confirm acceptance.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean the order has completed all processing steps.

We reserve the right to decline or cancel an order where reasonably necessary, including when:

• Payment cannot be authorized
• The product is unavailable
• Shipping information is materially incomplete or invalid
• The order appears fraudulent or unauthorized
• A clear pricing or technical error has occurred
• Fulfilling the order would violate applicable law

If we cancel a paid order, the applicable amount will be refunded.

11. Order Information

Customers are responsible for providing accurate:

• Full name
• Email address
• Billing information
• Shipping address
• ZIP code
• Other information reasonably required during checkout

Incorrect information may cause delays or delivery problems.

If you discover an error after placing an order, contact us as soon as possible.

Changes cannot be guaranteed after an order has entered processing or been transferred to a carrier.

12. Payment

Customers must pay the full amount displayed at checkout before an order can be completed unless another authorized payment arrangement is clearly offered.

Payment information is processed through the payment services available on our website.

You represent that you are authorized to use the payment method submitted with your order.

We do not intentionally add undisclosed charges after purchase.

13. Payment Authorization

Payment transactions may be subject to verification or authorization by the applicable payment provider, card issuer, or financial institution.

An order may be delayed or declined if payment cannot be successfully authorized.

We are not responsible for separate fees charged directly by your financial institution or payment provider.

14. Shipping Area

We currently ship only within the United States.

We do not currently offer international shipping.

Orders submitted with delivery addresses outside our supported shipping area may not be accepted.

15. Order Cut-Off Time

Our order cut-off time is:
5:00 PM Eastern Time (ET)

Orders placed after the cut-off time, on weekends, or on applicable holidays generally begin processing on the next available business day.

16. Processing Time

Orders are normally prepared within:
1–2 business days, Monday through Friday

Processing includes order verification, preparation, packaging, and transfer to the applicable shipping carrier.

17. Transit Time

Estimated shipping transit time is:
5–10 business days, Monday through Friday

Estimated total delivery time is approximately:
6–12 business days

Delivery may occur sooner than estimated.

Delivery times are estimates and may be affected by carrier operations, weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

18. Shipping Fee

Standard shipping costs:
$6.99 per order

The shipping charge is calculated and displayed during checkout.

No additional standard shipping fee will be added after checkout.

19. Shipping Carriers

Orders may be shipped using:

• USPS
• UPS
• FedEx

Carrier selection may depend on destination, service availability, package requirements, and delivery operations.

20. Delivery

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays caused solely by incorrect or incomplete address information supplied by the customer.

If a package is delayed, lost, returned, or otherwise affected during transportation, contact us so we can review the available order and tracking information.

21. Risk of Loss

Responsibility for delivery will be handled in accordance with applicable law.

Nothing in these Terms is intended to remove any mandatory consumer protection rights relating to goods lost or damaged before delivery.

22. Returns

Eligible products may be returned within:
30 days from the date of delivery

Returned items must generally be:

• Unworn
• Unwashed
• Unused
• Clean
• Free from stains, odors, makeup, or other signs of use
• In their original condition
• Returned with original tags where applicable

Additional conditions are explained in our Return & Refund Policy.

23. Return Shipping

Approved returns receive a free prepaid return shipping label.

If a return is approved:

• We will send the return label to the customer's email address.
• The customer should download and print the label.
• The label should be attached securely to the return package.
• The return should be sent according to the provided instructions.

The customer is not charged for the approved prepaid return label.

24. Return Address

Approved returns should be sent to:

Chantcds

51 Oakland Ave

Farmington, CT 06032-1720

United States

Customers should request return authorization before sending merchandise.

25. Restocking and Storage Fees

We do not charge:

• Restocking fees
• Storage fees

For approved returns under our return policy, these fees are:
$0.00

26. Refunds

Once an eligible returned item has been:

• Received
• Inspected
• Approved

we process the applicable refund within 7 business days.

Refunds are generally issued to the original payment method.

After we issue the refund, the customer's financial institution or payment provider may require additional time to post the funds.

27. Damaged, Defective, or Incorrect Products

Customers should inspect products after delivery.

If an item arrives:

• Damaged
• Defective
• Incorrect
• Materially different from what was ordered

please contact us and provide the order number, a description of the problem, and photographs where appropriate.

After reviewing the information, we will provide an appropriate resolution in accordance with applicable law and our published policies.

28. Exchanges

Customers seeking a different size, color, or eligible replacement should contact us.

Exchange availability may depend on current inventory.

Returned products must meet the applicable return conditions.

If an exchange cannot be completed, an eligible return and refund may be offered in accordance with our Return & Refund Policy.

29. Order Cancellation or Changes

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation or modification after the order has entered processing or has been transferred to a shipping carrier.

If an order has already shipped, our normal return procedure may apply after delivery.

30. Promotions and Discounts

From time to time, we may offer promotions, discount codes, or other promotional pricing.

Unless otherwise stated:

• Promotions may have eligibility requirements.
• Expiration dates may apply.
• Promotional conditions will be disclosed with the applicable offer.
• Discounts cannot be applied retroactively after a purchase unless expressly stated.
• Promotions are subject to applicable law.
• We will not intentionally advertise a promotion that is unavailable under the disclosed conditions.

31. Website Accuracy

We make reasonable efforts to keep information on our website accurate and current.

However, occasional errors may occur in:

• Product descriptions
• Pricing
• Availability
• Images
• Shipping information
• Technical content

If we identify a material error affecting your order, we will take reasonable steps to correct it and communicate with you where appropriate.

32. Acceptable Use

You may not use our website to:

• Violate applicable law
• Commit fraud
• Submit false payment information
• Interfere with website security
• Introduce malicious software
• Attempt unauthorized access to systems or data
• Scrape or misuse website content in violation of applicable law
• Impersonate another person
• Submit deliberately false information

We may restrict access when reasonably necessary to protect customers, our business, or website security.

33. Intellectual Property

Unless otherwise stated, website materials owned by or licensed to Chantcds, including text, graphics, logos, website designs, product presentation, and original content, are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, commercially exploit, or misuse protected content without authorization or a legal right to do so.

34. Third-Party Services

Our website may use third-party service providers for functions such as:

• Payment processing
• Shipping
• Website hosting
• Security
• Analytics
• Customer support
• Order management

Third-party services may operate under their own terms and privacy practices.

We are not responsible for independent third-party websites that are not controlled by us.

35. External Links

Our website may contain links to third-party websites.

A link does not necessarily mean that we control, endorse, or guarantee the content of the external website.

Customers should review the applicable terms and privacy policies of third-party websites before using them.

36. Privacy and Personal Information

We respect customer privacy and process personal information in accordance with our published Privacy Policy and applicable law.

Information may be collected or used for legitimate purposes including:

• Processing orders
• Delivering products
• Processing payments
• Providing customer support
• Preventing fraud
• Maintaining website security
• Meeting legal obligations
• Improving website operations where permitted

Please review our Privacy Policy for additional information.

37. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support:

• Essential website functions
• Shopping cart features
• Security
• Checkout functions
• Analytics
• Customer preferences
• Other permitted purposes

Where required by applicable law, appropriate consent or controls will be provided.

More information is available in our Cookie Policy and Privacy Policy.

38. Security

We use reasonable administrative, technical, and operational measures to protect information and website functions.

No internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for protecting any account credentials and payment information under their control.

39. Customer Communications

When you place an order or contact us, we may send operational communications relating to:

• Order confirmation
• Payment
• Shipping
• Tracking
• Returns
• Refunds
• Customer service
• Security or transaction-related matters

Marketing communications, where used, will be handled in accordance with applicable consent and opt-out requirements.

40. Disclaimer of Warranties

Products and website services are provided subject to any rights and warranties that cannot legally be excluded.

To the extent permitted by applicable law, we do not guarantee that the website will always operate without interruptions, delays, or technical errors.

Nothing in these Terms excludes any mandatory warranty or consumer protection right that applies to your purchase.

41. Limitation of Liability

To the extent permitted by applicable law, Chantcds will not be responsible for losses that are:

• Not reasonably foreseeable
• Caused solely by circumstances beyond our reasonable control
• Caused by improper or unlawful use of the website by the customer

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

Nothing in these Terms is intended to remove mandatory consumer rights.

42. Consumer Rights

These Terms do not reduce or eliminate any consumer rights that cannot legally be waived.

If applicable consumer protection law provides rights that are more favorable than a provision in these Terms, the applicable mandatory legal requirement will control.

43. Governing Law

These Terms and purchases made through our website are governed by applicable laws of the United States and, where applicable, the laws of the State of Connecticut, without limiting any mandatory consumer protections that may apply.

44. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Business operations
• Website functionality
• Legal requirements
• Services
• Policies

Updated Terms will be published on chantcds.com with a revised effective date.

Changes will not be applied retroactively in a manner that unlawfully removes rights already applicable to a completed purchase.

45. Severability

If a provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.

46. Entire Agreement

These Terms, together with our applicable published policies, form the terms governing purchases and use of our website.

Relevant policies may include:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Order Cancellation & Change Policy
• Payment Policy
• Other policies published on chantcds.com

47. Contact Information

For questions about these Terms, an order, shipping, returns, or other customer service matters, contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Farmington, Connecticut follows Eastern Time (ET), including Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) when applicable.