Frequently Asked Questions

Last updated: September 2026

Frequently Asked Questions (FAQs)

Last Updated: September 17, 2026

Welcome to the Chantcds Frequently Asked Questions page. This page provides clear information about ordering, payment, shipping, returns, refunds, cancellations, product care, privacy, and customer support.

Summary

Store: Chantcds

Website: chantcds.com

Products: Women's fashion

Shipping Area: United States only

Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Processing Time: 1–2 business days

Transit Time: 5–10 business days

Standard Shipping Fee: $6.99 per order

Return Window: 30 days from delivery

Return Shipping: Free for approved returns

Restocking / Storage Fee: $0.00

Refund Processing: Within 7 business days after return receipt, inspection, and approval

Payment Methods: Credit Card and PayPal

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Orders

1. What products does Chantcds sell?

Chantcds offers women's fashion products through chantcds.com.

Product availability, sizes, colors, descriptions, and pricing are shown on the applicable product pages.

2. How do I place an order?

To place an order:

Select the product you want.
Choose the available size, color, or other product options.
Add the item to your cart.
Review your cart.
Enter your shipping and billing information.
Select an available payment method.
Review the total price and shipping charge.
Complete payment and submit the order.

Please review all order information carefully before completing checkout.

3. What currency do you use?

All prices and transactions on chantcds.com are displayed and processed in:
U.S. Dollars (USD)

4. Are taxes included in the product price?

Yes.

Applicable tax is included in the displayed product price.

The final order amount is shown during checkout before payment is completed.

5. Is there an order cut-off time?

Yes.

Our daily order cut-off time is:
5:00 PM Eastern Time (ET)

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays generally begin processing on the next available business day.

Payment

6. What payment methods do you accept?

We currently accept:

Credit Card
PayPal

Only payment methods displayed during checkout are available for the transaction.

7. When will I be charged?

Payment is authorized or processed during checkout.

An order may proceed to fulfillment after payment has been successfully authorized.

8. Why was my payment declined?

Payment may be declined for reasons such as:

Incorrect card information
Incorrect billing information
Expired card
Insufficient funds
Bank restrictions
PayPal account restrictions
Failed security verification
Suspected unauthorized activity

If your payment is declined, verify the information entered or contact your bank, card issuer, or PayPal.

9. Is my payment information secure?

We use reasonable security measures and payment-processing services to protect payment-related information.

Customers should enter payment information only through the designated checkout process on chantcds.com.

Please do not send complete credit card numbers, card security codes, or payment account passwords by email.

10. Do you charge hidden payment fees?

No.

We do not intentionally add undisclosed payment charges after checkout.

Customers can review the applicable product price, included tax, shipping charge, and total payable amount before completing the purchase.

Shipping

11. Where do you ship?

We currently ship only within the United States.

International shipping is not available.

12. How much does shipping cost?

Our standard shipping fee is:
$6.99 per order

There are no additional standard shipping charges beyond the amount disclosed during checkout.

13. How long does order processing take?

Orders are generally prepared and processed within:
1–2 business days, Monday through Friday

Processing includes order verification, preparation, packaging, and transfer to the shipping carrier.

14. How long does shipping take?

Estimated transit time is:
5–10 business days, Monday through Friday

The estimated total delivery timeframe is approximately:
6–12 business days

Some orders may arrive sooner than expected.

15. Which shipping carriers do you use?

Depending on the order and delivery destination, we may use:

USPS
UPS
FedEx

16. Is the delivery date guaranteed?

No.

Delivery estimates are provided as reasonable estimates and are not guaranteed delivery dates.

Delivery may be affected by:

Carrier delays
Severe weather
Holiday volume
Transportation disruptions
Incorrect shipping addresses
Other circumstances outside our reasonable control

17. Can my order arrive earlier than expected?

Yes.

Some orders may be delivered before the end of the estimated delivery timeframe.

18. How do I track my order?

When tracking information is available, it may be provided after your order is processed and shipped.

Please allow time for the carrier to scan the package and activate tracking information.

19. My tracking says delivered, but I cannot find my package. What should I do?

Please:

Check around the delivery location.
Check your mailbox, porch, reception area, or other secure location.
Ask household members or neighbors.
Review carrier tracking information.
Contact the applicable carrier if necessary.
Contact Chantcds if you still need assistance.

20. What happens if my order is delayed?

Carrier or transportation delays may occasionally occur.

If your order appears to be delayed beyond the expected timeframe, contact us with your order number so we can review the available tracking information.

Order Changes and Cancellation

21. Can I cancel my order?

You may request cancellation before the order has shipped.

Cancellation is subject to the actual processing and shipping status of the order.

22. Is there a cancellation fee?

No.

Our cancellation fee is:
$0.00

23. Can I change my order after placing it?

You may request a change before shipment.

Possible changes may include:

Shipping address
Recipient name
Size
Color
Quantity
Removal of an item

Changes cannot be guaranteed once an order has entered processing or has been shipped.

24. Can I change my shipping address?

If the order has not shipped, we may be able to update it.

Once the package has been transferred to USPS, UPS, or FedEx, an address change cannot be guaranteed.

25. Can I cancel an order after it has shipped?

No.

Once the order has shipped, it can no longer be canceled.

After delivery, you may request an eligible return according to our Return & Refund Policy.

Returns

26. What is your return window?

Eligible products may be returned within:
30 days from the date of delivery

27. What condition must returned items be in?

Returned women's fashion products must generally be:

Unworn
Unwashed
Unused
Clean
In original condition
Free from stains
Free from odors
Free from makeup or deodorant marks
Returned with original tags where applicable

28. Can I try clothing on before deciding whether to return it?

Yes.

You may reasonably try an item on for fit as long as the product remains:

Clean
Unwashed
Undamaged
Free from stains or odors
In otherwise eligible return condition

29. How do I start a return?

Contact:
[email protected]

Please provide:

Full name
Order number
Email address used for the purchase
Product being returned
Reason for the return

Do not send the product back before receiving return instructions.

30. Do I have to pay for return shipping?

No.

Approved returns receive free return shipping.

If your return is accepted, we will send a prepaid return label to your email address.

31. How do I use the return label?

After your return is approved:

Download the prepaid return label sent to your email.
Print the label.
Securely package the item.
Attach the label to the package.
Send the package according to the provided instructions.

32. Do you charge a restocking fee?

No.

Our restocking fee is:
$0.00

33. Do you charge a storage fee?

No.

Our storage fee is:
$0.00

34. What is the return address?

Approved returns should be sent to:

Chantcds

51 Oakland Ave

Farmington, CT 06032-1720

United States

Please obtain return authorization before sending a package.

35. Can I return an item because the size does not fit?

Yes.

Eligible items may be returned within the 30-day return period if they remain in acceptable return condition.

36. What if I receive the wrong product?

Please contact us as soon as reasonably possible.

Provide:

Order number
Description of the issue
Clear photographs where appropriate

We will review the situation and provide return, replacement, or refund instructions as applicable.

37. What if my item arrives damaged or defective?

Order number
Description of the damage or defect
Clear photographs of the item
Photographs of packaging where relevant

Approved returns involving damaged, defective, or incorrect products will not be charged return shipping fees.

Refunds

38. How long does a refund take?

Approved refunds are processed within:
7 business days after the returned item is received, inspected, and approved.

39. How will I receive my refund?

Refunds are generally issued to the original payment method used for the purchase.

For example:

Credit card purchase → refund to the original credit card
PayPal purchase → refund through PayPal

40. How long does it take for the refund to appear in my account?

We process approved refunds within 7 business days after inspection and approval.

After we issue the refund, your bank, card issuer, or PayPal may require additional time to post the funds to your account.

41. What should I do if I have not received my refund?

If you have received confirmation that a refund was issued but cannot locate it:

Review the original payment account.
Contact your bank or card issuer.
Check your PayPal account if applicable.
Allow for normal payment-provider posting time.
Contact us if the refund still cannot be located.

Exchanges

42. Do you offer exchanges?

If you need a different size, color, or eligible replacement, contact customer support.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, you may be offered an eligible return and refund.

43. Are exchanges free?

Any approved return associated with an eligible exchange follows our free return shipping process.

Availability and any applicable replacement details will be communicated before completion.

Product Information

44. Why might the color look slightly different from the website?

Product appearance can vary slightly due to:

Screen settings
Device display
Lighting
Photography conditions
Minor manufacturing variations

We make reasonable efforts to represent products accurately.

45. How do I choose the correct size?

Please review the product information and available sizing details on the applicable product page before placing your order.

If you receive an eligible product that does not fit, you may request a return within the 30-day return period.

Privacy

46. What personal information may you collect?

Depending on how you use our website, we may collect information such as:

Name
Email address
Shipping address
Billing information
Order details
Payment transaction information
Website usage information
Customer support communications

Please review our Privacy Policy for complete information.

47. How is my information used?

Personal information may be used for purposes including:

Processing orders
Processing payments
Shipping products
Providing customer support
Managing returns and refunds
Preventing fraud
Maintaining website security
Meeting legal obligations

48. Do you use cookies?

Yes.

Our website may use cookies and similar technologies for purposes such as:

Website functionality
Shopping cart operation
Checkout
Security
Analytics
Customer preferences
Marketing where permitted

Please review our Cookie Policy and Privacy Policy for additional information.

49. Do you sell personal information?

We do not intentionally sell personal information in exchange for monetary payment.

Certain privacy laws may define "sale" or "sharing" more broadly. Where applicable, eligible privacy rights will be handled according to applicable law.

Customer Support

50. How can I contact Chantcds?

You can contact us at:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

51. What time zone do you use for customer support?

Our support hours use Eastern Time (ET).

Farmington, Connecticut observes:

Eastern Standard Time (EST, UTC−5)
Eastern Daylight Time (EDT, UTC−4) when applicable

52. What information should I include when contacting support?

For faster assistance, please include:

Your full name
Order number
Email address used for the order
Clear description of your question or issue
Relevant photographs where applicable

Do not email complete credit card numbers, security codes, or account passwords.

Related Policies

For additional details, please review our:

Shipping Policy
Return & Refund Policy
Terms of Service
Privacy Policy
Order Cancellation & Change Policy
Payment Methods Policy
Cookie Policy

Contact Information

For questions about orders, shipping, payments, returns, refunds, or our policies, contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)