Payment Methods

This Payment Methods Policy explains the payment options available when purchasing products from Chantcds through chantcds.com, including payment authorization, pricing, taxes, shipping charges, refunds, and payment security.

Summary

Currency: U.S. Dollars (USD)

Accepted Payment Methods: Credit Card and PayPal

Product Prices: Include applicable tax

Standard Shipping Fee: $6.99 per order

Additional Standard Shipping Fees: None

Payment Timing: Payment is authorized or processed during checkout

Refund Method: Original payment method

Refund Processing: Within 7 business days after an eligible return is received, inspected, and approved

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. Accepted Payment Methods

Chantcds currently accepts the following payment methods for purchases made through chantcds.com:

• Credit Card
• PayPal

Only payment methods displayed and available during checkout can be used to complete an order.

2. Credit Card Payments

Customers may pay using an eligible credit card available through our checkout.

When paying by credit card, you may be required to provide:

• Cardholder name
• Card number
• Expiration date
• Security code
• Billing address
• Other information required by the payment processor

Payment information must be accurate and belong to, or be authorized for use by, the person completing the transaction.

Credit card availability may depend on the payment processor, card issuer, location, and checkout configuration.

3. PayPal

Customers may also complete eligible purchases using PayPal when PayPal is displayed as an available payment option during checkout.

When PayPal is selected, you may be redirected to or interact with PayPal's secure payment service to:

• Log in to your PayPal account
• Select an eligible funding source
• Review the payment amount
• Authorize the transaction

PayPal transactions are also subject to PayPal's applicable terms, policies, and account requirements.

4. Currency

All prices and payments on chantcds.com are stated and processed in:
U.S. Dollars (USD)

Customers should review the total amount displayed at checkout before submitting payment.

If your financial institution performs currency conversion, any conversion fees or exchange-rate differences imposed by that institution are outside our control.

5. Product Pricing

The price shown for each product is the product price applicable to that item at the time of purchase.

Product prices displayed on chantcds.com include applicable tax.

Before completing checkout, customers can review:

• Product price
• Quantity
• Applicable discounts, if any
• Shipping charge
• Total order amount

We do not intentionally add undisclosed charges after checkout.

6. Shipping Charges

Our standard shipping fee is:
$6.99 per order

The applicable shipping charge is calculated and displayed during checkout before payment is completed.

There are no additional standard shipping charges beyond the amount disclosed at checkout.

7. Taxes

Applicable tax is included in the displayed product price.

Customers will be able to review the final order total before completing payment.

8. Order Total

The total amount charged for an order may include:

Charge	Amount / Method
Product Price	Displayed on the product page
Applicable Tax	Included in product price
Standard Shipping	$6.99 per order
Additional Standard Shipping Fees	$0.00
Currency	USD

The final amount due is displayed at checkout before the customer authorizes payment.

9. Payment Authorization

When you place an order, your selected payment method may be subject to authorization or verification by:

• Your card issuer
• Your bank
• PayPal
• Our payment processor
• Fraud-prevention systems

An order may not be completed if payment authorization fails.

10. Payment Processing

Payment may be authorized or processed during checkout.

Once payment has been successfully authorized, the order may proceed to processing.

Our standard order preparation time is:
1–2 business days, Monday through Friday

Our daily order cut-off time is:
5:00 PM Eastern Time (ET)

11. Declined Payments

A payment may be declined for reasons such as:

• Incorrect payment information
• Insufficient funds
• Expired card
• Incorrect billing information
• Card issuer restrictions
• PayPal account restrictions
• Failed security verification
• Suspected unauthorized activity

If a payment is declined, customers should verify the information entered or contact the applicable bank, card issuer, or PayPal for additional assistance.

12. Payment Verification

For transaction security, some orders may require additional verification before fulfillment.

Verification may be used to help:

• Confirm payment authorization
• Prevent fraudulent transactions
• Protect customers
• Protect payment providers
• Prevent unauthorized use of payment methods

If additional information is reasonably required, we may contact the customer using the information provided with the order.

13. Payment Security

We take reasonable measures to protect payment-related information.

Payments may be processed through secure third-party payment processors.

Payment service providers may use security technologies such as encryption, tokenization, authentication, and fraud detection.

Customers should enter payment information only through the designated checkout process on chantcds.com.

We do not intentionally request customers to send complete credit card information by email.

14. Card Information

Complete credit card details may be transmitted directly to the applicable payment processor rather than stored by Chantcds.

Payment providers may retain information in accordance with their own security, privacy, and legal requirements.

15. PayPal Security

When using PayPal, payment authorization is handled through PayPal's payment environment.

Chantcds generally receives transaction information necessary to process the order, such as:

• Payment status
• Transaction confirmation
• Customer information necessary for fulfillment
• Refund information where applicable

PayPal independently processes information according to its applicable terms and privacy practices.

16. Billing Information

Customers are responsible for providing accurate billing information.

Incorrect billing information may cause:

• Payment failure
• Verification delays
• Order processing delays
• Order cancellation where payment cannot be verified

Please review all payment and billing details before submitting an order.

17. Payment Confirmation

After a successful transaction, customers may receive an order confirmation showing information such as:

• Order number
• Purchased products
• Quantity
• Order total
• Shipping information
• Payment status

Customers should review their order confirmation and contact us promptly if they identify an error.

18. Duplicate Charges

If you believe you have been charged more than once for the same order, contact us with:

• Your full name
• Order number
• Date of transaction
• Description of the duplicate charge

Do not send complete credit card numbers by email.

We will review the available transaction information and provide appropriate assistance.

19. Payment Errors

If a technical or payment-processing error occurs, we may contact you before completing the order.

Where a payment has been captured incorrectly, we will review the transaction and process any appropriate correction or refund.

20. Failed or Incomplete Transactions

An incomplete or failed payment does not necessarily create a completed order.

If you are unsure whether an order was successfully submitted, check your order confirmation or contact us before submitting another payment.

21. Fraud Prevention

We may review transactions when there is a reasonable concern regarding:

• Unauthorized payment use
• Suspicious transaction activity
• Materially inconsistent billing information
• Fraud indicators
• Security concerns

Where reasonably necessary, an order may be delayed or canceled.

If a paid order is canceled, any applicable refund will be processed to the original payment method.

22. Refund Method

Approved refunds are normally issued to the original payment method used for the purchase.

For example:

• A purchase made by credit card will generally be refunded to that credit card.
• A purchase made through PayPal will generally be refunded through PayPal.

We do not normally redirect refunds to an unrelated payment method.

23. Refund Processing Time

For eligible returned merchandise, refunds are processed within:
7 business days after the returned item is received, inspected, and approved.

After we issue a refund, the card issuer, bank, or PayPal may require additional time to post the funds.

Any additional posting time imposed by the payment provider is outside our control.

24. Canceled Orders

If an order is successfully canceled before shipment and payment has already been collected, the applicable refund will be issued to the original payment method.

Our standard cancellation fee is:
$0.00

Customers should review our Order Cancellation & Change Policy for additional information.

25. Returned Orders

Eligible products may be returned within:
30 days from the date of delivery

Approved returns include:

• Free return shipping
• Prepaid return label by email
• $0.00 restocking fee
• $0.00 storage fee

Refunds are issued according to our Return & Refund Policy.

26. Chargebacks and Payment Disputes

If you believe there is an issue with a transaction, we encourage you to contact us first so we can review the order and payment information.

You may also have independent rights through your card issuer, bank, or PayPal.

Nothing in this policy limits any payment dispute rights provided by applicable law or by the applicable payment provider.

27. Unauthorized Transactions

If you believe your payment method was used without authorization, contact your bank, card issuer, or PayPal immediately.

You may also contact Chantcds with the relevant order information so we can review the transaction.

For security reasons, do not email complete credit card numbers, security codes, or account passwords.

28. Pricing Errors

We make reasonable efforts to display accurate pricing.

If an obvious pricing or technical error affects an order, we may contact the customer before fulfillment.

Where permitted by applicable law, we may cancel an order affected by a clear pricing error and refund any amount already paid.

We will not intentionally substitute a different price without clearly communicating the change.

29. Promotional Discounts

If a promotional code or discount is available, its value and applicable conditions will be displayed before the transaction is completed.

Promotions may be subject to:

• Expiration dates
• Product restrictions
• Minimum order requirements
• Other clearly disclosed conditions

A discount is considered applied only when it appears in the order total before payment.

30. No Hidden Payment Fees

Chantcds does not intentionally add undisclosed payment fees after checkout.

Customers can review their total payment amount before authorizing the transaction.

The standard order cost consists of the applicable:

• Product price
• Included tax
• $6.99 standard shipping fee
• Any clearly disclosed discount or adjustment

31. Third-Party Payment Provider Fees

Your bank, card issuer, or PayPal may independently charge certain fees under its own terms.

Examples may include:

• Currency conversion fees
• Bank fees
• Account-related charges

Such independently imposed fees are not charged by Chantcds and may not appear in our checkout total.

32. Privacy and Payment Information

Payment-related personal information is handled in accordance with our Privacy Policy and the privacy practices of the applicable payment service provider.

Information may be processed for purposes including:

• Completing transactions
• Preventing fraud
• Processing refunds
• Verifying payments
• Maintaining transaction records
• Complying with applicable legal obligations

33. Customer Responsibility

Customers are responsible for:

• Using an authorized payment method
• Providing accurate payment information
• Providing accurate billing information
• Reviewing the order total before payment
• Protecting their payment account credentials
• Contacting us promptly if a transaction issue is identified

34. Our Responsibility

Chantcds is responsible for:

• Clearly displaying product pricing
• Clearly displaying the applicable shipping charge
• Providing the total payable amount before purchase
• Not intentionally adding hidden charges
• Processing approved refunds according to the published refund policy
• Providing reasonable customer support for payment issues
• Protecting payment-related information using reasonable security practices

35. Changes to Payment Methods

Available payment methods may change depending on:

• Payment provider availability
• Technical requirements
• Security requirements
• Operational changes

The payment options currently available for a specific purchase will be shown during checkout.

We will not represent a payment method as available when it cannot actually be selected through checkout.

36. Related Policies

This Payment Methods Policy should be read together with our:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Order Cancellation & Change Policy
• Privacy Policy
• Cookie Policy
• Other applicable policies published on chantcds.com

37. Contact Information

For questions regarding payments, charges, refunds, or order transactions, contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Farmington, Connecticut follows Eastern Time (ET), including Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) when applicable.