Shipping Policy

Thank you for shopping with Chantcds. This Shipping Policy explains our order processing times, shipping destinations, delivery estimates, shipping charges, carriers, and other important information related to the delivery of purchases made through chantcds.com.

Summary

Shipping Destination: United States only

International Shipping: Not available

Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Processing / Preparation Time: 1–2 business days, Monday through Friday

Transit Time: 5–10 business days, Monday through Friday

Estimated Total Delivery Time: 6–12 business days

Standard Shipping Fee: $6.99 per order

Additional Shipping Fees: None

Shipping Carriers: USPS, UPS, or FedEx

Taxes: Product prices include applicable tax

Shipping Charge: Calculated and displayed at checkout

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Shipping Destinations

Chantcds currently ships only to addresses within the United States.

We do not currently offer international shipping.

Customers are responsible for providing a complete and accurate U.S. delivery address during checkout. We are unable to guarantee delivery when an incomplete or incorrect shipping address is provided.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays will begin processing on the next available business day.

Order Processing and Preparation Time

Orders are normally prepared and processed within:

1–2 business days, Monday through Friday

Processing time includes order verification, preparation, packaging, and transfer to the shipping carrier.

Business days do not include Saturdays, Sundays, or recognized holidays.

Shipping and Transit Time

After your order has been processed and transferred to the carrier, estimated transit time is:

5–10 business days, Monday through Friday

Actual delivery time may vary depending on the destination, carrier network, weather conditions, holiday periods, or other circumstances outside our reasonable control.

Some orders may arrive sooner than the estimated delivery timeframe.

Estimated Total Delivery Time

The estimated total time from order processing through delivery is approximately:

6–12 business days

This estimate consists of:

Shipping Stage	Estimated Time
Order Cut-Off Time	5:00 PM ET
Processing / Preparation	1–2 business days
Transit / Shipping	5–10 business days
Estimated Total Delivery	6–12 business days
Operating Days	Monday–Friday
Shipping Destination	United States only
Standard Shipping Fee	$6.99 per order
Additional Shipping Fees	$0.00
Carriers	USPS / UPS / FedEx

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Shipping Charges

We charge a flat standard shipping fee of:

$6.99 per order

There are no additional standard shipping charges beyond the shipping amount displayed during checkout.

The applicable shipping charge will be clearly shown before the customer completes the purchase.

Taxes and Pricing

Product prices displayed on chantcds.com include applicable tax.

Shipping is charged separately at checkout at the standard rate of $6.99 per order.

Customers will have an opportunity to review the product price, shipping charge, and total order amount before submitting payment.

We do not add undisclosed shipping charges after an order has been placed.

Shipping Carriers

Depending on the delivery destination and available carrier services, orders may be shipped using:

• USPS
• UPS
• FedEx

The carrier used for a particular order may be selected based on the shipping destination, service availability, package requirements, and delivery efficiency.

Order Tracking

When tracking information is available, it may be provided after the order has been processed and shipped.

Please allow time for the shipping carrier to scan and activate the tracking information after the package enters its network.

Carrier tracking updates and estimated delivery dates are provided by the applicable shipping carrier and may change while the shipment is in transit.

Delivery Address

Customers should carefully review their shipping information before submitting an order.

Please provide:

• Recipient's full name
• Complete street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP code
• Valid contact information

Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or packages being returned to the sender.

If you notice an address error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Delayed Shipments

Although most packages are delivered within the estimated timeframe, occasional delays may occur because of circumstances such as:

• Carrier network delays
• Severe weather
• Transportation disruptions
• Holiday shipping volume
• Incorrect or incomplete delivery information
• Unforeseen operational circumstances

If your shipment is delayed beyond the expected delivery period, please contact our support team so we can review the available tracking and order information.

Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please:

• Check the delivery location, mailbox, porch, reception area, or other secure locations around the property.
• Check with household members, neighbors, building management, or reception staff where applicable.
• Review the carrier's tracking information.
• Contact the shipping carrier if additional delivery information is available.
• Contact Chantcds if further assistance is required.

For packages that appear to be lost in transit, please contact us with your order information so that we can review the shipment with the applicable carrier.

Damaged Packages

If your order arrives damaged, please contact us promptly and provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Photographs of the shipping package where relevant

We will review the information and provide assistance in accordance with our applicable return and refund procedures.

Failed Delivery and Returned Packages

Packages may be returned to us when delivery cannot be completed because of circumstances such as:

• Incorrect shipping address
• Incomplete shipping address
• Repeated unsuccessful delivery attempts
• Package refusal
• Other carrier-designated delivery issues

If a shipment is returned to us, please contact our customer support team for further assistance.

Changes to Shipping Information

Shipping times, carrier availability, and delivery services may occasionally change because of operational or carrier-related circumstances.

Any material changes to our standard shipping terms will be reflected on this page.

Contact Information

For questions regarding shipping, order status, or delivery, please contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Eastern Time observes Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) as applicable throughout the year.