Privacy Policy

This Privacy Policy explains how Chantcds collects, uses, stores, discloses, and protects personal information when you visit chantcds.com, place an order, contact customer support, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Summary

When you use chantcds.com, we may collect information necessary to:

• Process and fulfill orders
• Process payments
• Deliver products
• Provide customer support
• Manage returns and refunds
• Maintain website security
• Prevent fraud and unauthorized transactions
• Improve website functionality and customer experience
• Comply with applicable legal obligations
• Provide marketing communications where permitted and, where required, with appropriate consent

We do not intentionally sell personal information in exchange for monetary payment.

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or information about how your personal information is processed.

For privacy-related requests, contact:
Email: [email protected]

1. About Chantcds

This Privacy Policy applies to personal information processed in connection with:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit chantcds.com
• Browse our products
• Add products to your cart
• Place or attempt to place an order
• Make a payment
• Create or use an account, where available
• Request shipping or tracking information
• Request a return, exchange, or refund
• Contact customer support
• Subscribe to permitted marketing communications
• Interact with cookies or similar technologies on our website

This Privacy Policy does not control the independent privacy practices of third-party websites or services that we do not operate.

3. Personal Information We May Collect

The information we collect depends on how you interact with our website.

A. Contact Information

We may collect:

• Full name
• Email address
• Telephone number, where provided
• Billing address
• Shipping address
• City
• State
• ZIP code
• Country

B. Order Information

When you purchase products, we may collect:

• Order number
• Products ordered
• Product size
• Product color
• Quantity
• Purchase price
• Shipping cost
• Tax information
• Order date
• Order status
• Delivery information
• Return or refund information

C. Payment Information

Payments may be processed by authorized payment service providers.

Depending on the payment method used, payment-related information may include:

• Payment method
• Card type
• Billing information
• Transaction identifier
• Payment authorization status
• Partial or masked payment details

Complete payment card information may be processed directly by payment providers rather than stored by Chantcds.

We do not intentionally request customers to send complete payment card numbers by email.

D. Shipping and Delivery Information

To fulfill orders, we may process:

• Recipient name
• Shipping address
• Contact information
• Tracking number
• Carrier information
• Delivery status
• Shipping history

Orders may be fulfilled through carriers such as USPS, UPS, or FedEx.

E. Customer Support Information

If you contact us, we may collect:

• Your name
• Email address
• Order number
• Message content
• Return reason
• Refund inquiry
• Photographs you voluntarily provide
• Information concerning damaged, defective, or incorrect products
• Records of communications with our support team

F. Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Language preferences
• Referring website
• Pages viewed
• Date and time of website access
• Website interactions
• Session information
• Cookie identifiers
• Approximate location derived from technical information where permitted

G. Shopping Activity

We may collect information about how customers use the website, including:

• Products viewed
• Products added to cart
• Products removed from cart
• Checkout activity
• Purchase activity
• Search activity
• Website navigation patterns

This information may be used to maintain website functionality, understand customer activity, and improve our services.

4. How We Collect Personal Information

We may collect information:

Directly From You

For example, when you:

• Place an order
• Complete checkout
• Contact customer support
• Request a return
• Request a refund
• Subscribe to communications
• Submit a form
• Update account information

Automatically

Information may be collected automatically through:

• Cookies
• Server logs
• Pixels
• Tags
• Local storage
• Analytics technologies
• Similar website technologies

From Service Providers

We may receive information from companies that help us operate our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Fraud prevention providers
• Analytics providers
• Customer service providers

5. How We Use Personal Information

We may use personal information for the following purposes.

A. Order Processing

We use customer information to:

• Receive orders
• Confirm purchases
• Verify transactions
• Process payments
• Prepare orders
• Fulfill purchases
• Provide order confirmations

B. Shipping and Delivery

We may use personal information to:

• Prepare shipping labels
• Transfer necessary delivery information to carriers
• Provide tracking information
• Investigate delayed shipments
• Assist with lost or damaged packages

C. Returns and Refunds

We may use personal information to:

• Verify purchases
• Review return requests
• Provide prepaid return labels
• Process returned merchandise
• Process refunds
• Handle exchanges where available
• Investigate return-related concerns

D. Customer Service

We may process information to:

• Respond to questions
• Resolve order issues
• Provide product information
• Provide shipping assistance
• Handle complaints
• Respond to privacy requests

E. Security and Fraud Prevention

Information may be used to:

• Detect suspicious transactions
• Prevent fraudulent purchases
• Protect customer accounts
• Protect our website
• Investigate unauthorized activity
• Maintain website and payment security

F. Website Operation

We may use information to:

• Operate our website
• Maintain shopping cart functions
• Maintain checkout functions
• Remember customer preferences
• Diagnose technical problems
• Improve website performance

G. Analytics and Improvement

Where permitted, we may use information to understand:

• Website traffic
• Product interest
• Website performance
• Customer interaction patterns
• Technical problems

This information can help us improve our website and services.

H. Marketing

Where permitted by applicable law, we may use contact or interaction information to provide promotional emails, product announcements, offers, and store updates.

Where consent is legally required, we will request appropriate consent before sending marketing communications.

Customers may unsubscribe from marketing messages using the unsubscribe method provided in the communication.

Transactional messages related to an existing order may still be sent even if you unsubscribe from marketing.

I. Legal Compliance

We may process or retain information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Maintain required business records
• Enforce our policies
• Protect our legal rights
• Prevent fraud
• Resolve disputes

6. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract
• Steps requested before entering into a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of rights and security
• Customer consent, where required

The applicable legal basis may depend on the specific information and purpose of processing.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on or associated with your browser or device.

They may help our website:

• Remember shopping cart contents
• Maintain sessions
• Support checkout
• Save preferences
• Improve security
• Prevent fraud
• Measure website performance
• Understand website usage
• Support advertising or marketing where permitted

8. Types of Cookies

Essential Cookies

These cookies support important website functions such as:

• Shopping cart operation
• Checkout
• Security
• Session management
• Fraud prevention

Disabling essential cookies may cause parts of the website to stop functioning correctly.

Preference Cookies

These cookies may remember:

• Language choices
• Website preferences
• Previously selected settings

Analytics Cookies

Analytics technologies may help us understand:

• Number of visitors
• Pages visited
• Website performance
• Customer navigation patterns

Advertising or Marketing Cookies

Where used and legally permitted, these technologies may help measure advertising performance or provide advertising based on customer interactions.

Where applicable law requires consent, these technologies will be subject to appropriate consent choices.

9. Cookie Controls

Depending on your location and applicable law, you may be able to manage certain cookie preferences through:

• Our available website cookie controls
• Your browser settings
• Your device settings
• Applicable consent management tools

Blocking certain cookies may affect website functionality.

10. Do Not Track Signals

Some browsers offer a "Do Not Track" setting.

Because there is not one universally adopted technical standard governing all Do Not Track signals, website responses may vary.

Where applicable law requires recognition of specific legally recognized browser-based privacy preference signals, we will process them as required.

11. Global Privacy Control

Where applicable law requires businesses to recognize Global Privacy Control or another legally recognized opt-out preference signal, we will process supported signals in accordance with applicable requirements.

12. How We Disclose Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business.

We do not authorize service providers to use personal information for unrelated purposes except as permitted by applicable law and their applicable agreements.

A. Payment Service Providers

Payment information may be disclosed to payment service providers for:

• Payment authorization
• Transaction processing
• Fraud screening
• Refund processing

B. Shipping Carriers

Information necessary to complete delivery may be disclosed to carriers such as:

• USPS
• UPS
• FedEx

This may include:

• Recipient name
• Shipping address
• Contact information where necessary
• Order delivery information

C. Website and Technology Providers

We may use technology service providers for:

• Hosting
• Website infrastructure
• Security
• Checkout
• Order management
• Analytics
• Technical support

D. Customer Support Providers

Where applicable, service providers may assist with:

• Customer communications
• Returns
• Refunds
• Order inquiries

E. Fraud and Security Providers

We may disclose limited information where necessary to:

• Detect fraud
• Prevent unauthorized transactions
• Protect customers
• Protect our website and business

F. Professional and Legal Advisors

Information may be disclosed where reasonably necessary to:

• Attorneys
• Accountants
• Auditors
• Insurers
• Other professional advisors

G. Legal Requirements

We may disclose personal information when required or permitted by applicable law, including where reasonably necessary to respond to lawful government requests, comply with court orders, meet regulatory requirements, protect legal rights, investigate fraud, or protect customers or other individuals.

13. Business Transfers

If Chantcds is involved in a legitimate business transaction such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, certain business records may be transferred where permitted by law.

Any handling of personal information in such circumstances will remain subject to applicable privacy obligations.

14. Sale and Sharing of Personal Information

We do not intentionally sell personal information in exchange for monetary payment.

Certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" more broadly than ordinary commercial usage.

Where these definitions apply and our activities fall within them, eligible customers may have the right to opt out as required by applicable law.

15. Sensitive Personal Information

We do not intentionally request sensitive personal information that is unnecessary for ordinary retail transactions.

Please do not send information such as:

• Government identification numbers
• Account passwords
• Complete payment card numbers by email
• Medical information
• Other unnecessary highly sensitive information

unless specifically and lawfully required for a legitimate purpose.

16. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing orders
• Providing customer service
• Processing returns
• Processing refunds
• Maintaining transaction records
• Preventing fraud
• Resolving disputes
• Enforcing agreements
• Meeting accounting obligations
• Meeting tax obligations
• Complying with legal requirements

Different categories of information may have different retention periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and operational requirements.

17. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, unauthorized disclosure, loss, misuse, alteration, or destruction.

Security measures may include access controls, secure technology infrastructure, payment security practices, and service provider safeguards.

However, no online system, electronic storage method, or internet transmission can be guaranteed to be completely secure.

18. Payment Security

Payment transactions may be handled by secure third-party payment providers.

Customers should enter payment information only through the designated checkout process.

We do not intentionally request complete credit or debit card information through ordinary customer service email.

19. Your Privacy Rights

Depending on your location and applicable privacy law, you may have rights concerning your personal information.

These may include the right to:

• Know whether we process your personal information
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request information about categories of personal information collected
• Request information about certain disclosures
• Obtain a portable copy of eligible information
• Opt out of certain forms of targeted advertising, sale, or sharing where applicable
• Withdraw consent where processing is based on consent
• Appeal certain privacy request decisions where applicable
• Receive equal service and pricing when exercising privacy rights, subject to lawful exceptions

These rights are subject to applicable legal limitations and exceptions.

20. How to Submit a Privacy Request

To submit a privacy-related request, contact:
Email: [email protected]

Please provide enough information to allow us to understand and process your request.

For security purposes, we may need to verify your identity before completing certain requests.

Verification may require information reasonably connected to your previous interactions with us.

We will not request unnecessary sensitive information merely to verify a request.

21. Authorized Agents

Where applicable law allows an authorized agent to submit a privacy request on your behalf, we may require reasonable proof that the agent has authority to act for you, your identity can be verified where legally permitted or required, and the request is valid.

22. Privacy Request Response

We will respond to verified privacy requests within the timeframe required by applicable law.

If additional time is legally permitted and reasonably necessary, we may notify the requester of the extension and the reason for it.

Certain information may be retained when legally required or where an applicable exception permits retention.

23. Non-Discrimination

Where applicable law provides this protection, we will not unlawfully discriminate against customers for exercising valid privacy rights.

This means exercising a privacy right will not, by itself, result in unlawful:

• Denial of goods or services
• Different pricing
• Lower quality of service

Lawful differences specifically permitted by privacy laws may still apply.

24. Marketing Communications

Customers who receive promotional communications may unsubscribe through the method provided in the applicable message.

Marketing preferences do not prevent us from sending necessary transactional communications concerning orders, payments, shipping, returns, refunds, security, or customer service.

25. Email Communications

We may use your email address for transactional purposes such as order confirmations, shipping notices, tracking information, return instructions, refund confirmations, and customer support.

Promotional emails, where sent, will be handled in accordance with applicable requirements.

26. Children’s Privacy

Our website and products are intended for general retail customers and are not directed toward children for the purpose of collecting personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, contact us so that we can review the matter and take appropriate action.

27. Third-Party Websites

Our website may contain links to third-party websites or services.

Third parties may have their own privacy policies and practices.

We are not responsible for the independent privacy practices of websites or services that we do not operate or control.

Customers should review third-party privacy information before providing personal information directly to those services.

28. Social Media and External Platforms

If you interact with Chantcds through a third-party platform or social media service, that platform may independently collect information in accordance with its own policies.

Information provided directly to us through such interactions may be processed in accordance with this Privacy Policy.

29. International Data Processing

Although Chantcds ships only within the United States, some service providers supporting our website or business operations may process information from locations outside the customer's state or jurisdiction.

Where applicable, appropriate safeguards and legal requirements will be followed for such processing.

30. United States Customers

Our store currently accepts orders for delivery within the United States only.

Customers in certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where such laws apply to our business and to a customer, we will process eligible requests in accordance with the applicable legal requirements.

31. Connecticut Customers

Because Chantcds operates from an address in Farmington, Connecticut, certain privacy obligations may apply depending on the nature and scope of our data processing and applicable legal thresholds.

Where Connecticut privacy law applies, eligible consumers may exercise applicable rights through the contact method provided in this Privacy Policy.

32. Financial Information

Payment-related information is used only as reasonably necessary for purposes such as:

• Processing transactions
• Preventing fraud
• Processing refunds
• Resolving payment disputes
• Complying with financial recordkeeping requirements

We do not intentionally publish customer payment information.

33. Fraud Prevention

We may use transaction, device, order, and payment-related information to identify potentially fraudulent or unauthorized transactions.

An order may be delayed or reviewed when reasonably necessary to protect customers, payment providers, Chantcds, or other parties affected by fraud.

34. Order Records

We may retain order records containing information such as:

• Customer name
• Order number
• Purchased items
• Order value
• Shipping destination
• Payment status
• Shipping status
• Return information
• Refund information

These records may be retained as reasonably necessary for business, accounting, tax, fraud prevention, and legal purposes.

35. Returns and Refund Information

When you request a return or refund, we may collect and process:

• Order number
• Customer name
• Contact information
• Product information
• Return reason
• Photographs where voluntarily provided
• Shipping tracking
• Refund status

This information is used to process the request and maintain appropriate transaction records.

36. Privacy and Shipping Providers

To deliver orders, necessary information may be provided to USPS, UPS, FedEx, or another applicable delivery service.

Shipping carriers may independently process personal information according to their own legal obligations and privacy practices.

Only information reasonably necessary for delivery and related support should be provided.

37. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our business practices, website functions, service providers, technology, applicable legal requirements, or privacy practices.

The updated version will be posted on chantcds.com with a revised "Last Updated" date.

Material changes will be communicated where required by applicable law.

38. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Farmington, Connecticut follows Eastern Time (ET), including Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) when applicable.