Order Cancellation & Change Policy

This Order Cancellation & Change Policy explains how customers may request to cancel or modify an order placed through chantcds.com.

Because orders may enter processing shortly after purchase, customers should submit cancellation or modification requests as soon as possible.

Summary

Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Processing Time: 1–2 business days, Monday through Friday

Cancellation Requests: Accepted before an order has been shipped, subject to processing status

Order Changes: Accepted before shipment when the requested change can still be completed

After Shipment: Orders cannot be canceled or modified

Return Option After Shipment: Eligible items may be returned within 30 days of delivery

Cancellation Fee: $0.00

Order Change Fee: $0.00

Restocking Fee: $0.00

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. Order Cancellation Requests

Customers may request to cancel an order before it has been shipped.

To request cancellation, contact us as soon as possible at:
Email: [email protected]

Please include:

• Full name
• Order number
• Email address used for the purchase
• A clear request to cancel the order

We will review the current status of the order after receiving your request.

2. When an Order Can Be Canceled

An order can be canceled when:

• The cancellation request is received before shipment; and
• The order has not already been transferred to USPS, UPS, FedEx, or another applicable carrier; and
• The cancellation can still be completed within our fulfillment process.

Orders are generally processed within 1–2 business days, Monday through Friday.

For this reason, customers should contact us immediately after discovering that an order needs to be canceled.

3. Order Cut-Off Time

Our daily order cut-off time is:
5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays generally begin processing on the next available business day.

Submitting a cancellation request before the cut-off time does not automatically cancel the order. The request must still be reviewed against the order's actual processing and shipping status.

4. Orders That Have Already Shipped

Once an order has been transferred to a shipping carrier, it can no longer be canceled or modified.

Our carriers may include:

• USPS
• UPS
• FedEx

If your order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

Eligible products may be returned within 30 days from the date of delivery.

5. Order Change Requests

Customers may request changes to an order before shipment.

Examples of changes may include:

• Shipping address correction
• Recipient name correction
• Product size
• Product color
• Quantity
• Removal of an item
• Other order details that can reasonably be changed before fulfillment

Please contact us immediately if a change is required.

6. How to Request an Order Change

Send your request to:
Email: [email protected]

Include:

• Your full name
• Order number
• Email address used for the purchase
• Current order information
• Exact change you are requesting

For example:
Order #12345 – Change size from Medium to Large.

Providing complete information helps us review the request accurately.

7. Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error after placing an order, contact us as soon as possible.

We may be able to update the address if the order has not yet shipped.

Once the package has been transferred to the carrier, we cannot guarantee that the delivery address can be changed.

Customers should carefully verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code

before completing checkout.

8. Product Size or Color Changes

If you ordered the wrong size or color, contact us before shipment.

If the requested replacement option is available and the order has not shipped, we may update the order.

If the requested size or color is unavailable, we may provide available options, including cancellation of the affected item where possible.

We will not substitute a materially different product without the customer's agreement.

9. Quantity Changes

If you need to increase or decrease the quantity of an item, contact us before shipment.

Quantity changes are subject to:

• Current order status
• Product availability
• Payment processing requirements
• Whether the order has already entered shipment

If additional payment is required for an approved increase in quantity, the additional amount must be clearly presented before the change is completed.

10. Adding Products to an Existing Order

Adding new products to an existing order may not always be technically possible.

If an item cannot be added to the existing order, you may need to place a separate order through chantcds.com.

Any applicable product price and shipping charge will be shown before the additional order is completed.

11. Removing Products From an Order

If an order has not shipped, you may request removal of one or more items.

If the request is successfully completed, any applicable refund for the removed item will be processed to the original payment method.

12. Cancellation Fees

We do not charge a cancellation fee for an order successfully canceled before shipment.

Fee Type	Amount
Order Cancellation Fee	$0.00
Order Change Fee	$0.00
Restocking Fee for Cancellation	$0.00
Administrative Cancellation Fee	$0.00

There are no hidden cancellation fees.

13. Refunds for Successfully Canceled Orders

If a paid order is successfully canceled, the applicable refund will be issued to the original payment method.

We process approved refunds within 7 business days.

After the refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Any additional posting time imposed by the payment provider is outside our control.

14. Partial Order Cancellation

If your order contains multiple products, you may request cancellation of individual items before shipment.

If the affected item can be removed successfully:

• The remaining items may continue to be processed.
• The canceled item will not be shipped.
• The applicable amount for the canceled item will be refunded.

Any resulting order total will be communicated where necessary.

15. Cancellation Due to Product Unavailability

In rare cases, a product may become unavailable after an order is submitted.

If we cannot fulfill an ordered item, we may:

• Notify the customer;
• Cancel the unavailable item or order; and
• Refund the applicable amount to the original payment method.

We will not charge a cancellation fee when we cancel an order because a product is unavailable.

16. Cancellation Due to Payment Issues

An order may be canceled if:

• Payment authorization fails
• Payment cannot be verified
• The payment method is declined
• The transaction appears unauthorized or fraudulent

If payment has already been successfully captured and the order is later canceled, any applicable refund will be processed to the original payment method.

17. Cancellation Due to Incorrect Information

We may contact customers when important order information appears incomplete or incorrect.

Examples include:

• Invalid shipping address
• Missing apartment or unit number
• Incomplete contact information
• Payment verification issue

If the information cannot be corrected before fulfillment, the order may be canceled where reasonably necessary.

Any applicable paid amount will be refunded according to our refund procedures.

18. Fraud Prevention and Security

To protect customers and our business, orders may be reviewed for fraud or unauthorized activity.

We may cancel an order where there is reasonable evidence that:

• The payment method is unauthorized;
• The order contains materially false information;
• The transaction presents a legitimate fraud or security concern; or
• Processing the transaction would violate applicable law.

If a legitimate customer's order is affected, they may contact us for assistance.

19. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately and provide the order numbers that may be duplicates.

If the duplicate order has not shipped, we will review whether it can be canceled.

Once shipped, the standard return procedure applies.

20. Orders Placed Outside Support Hours

Customer support is available:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Requests received outside support hours will be reviewed during the next available support period.

Because fulfillment may continue independently of customer support communications, submitting a request does not guarantee that an order can be stopped before shipment.

21. After a Cancellation Request Is Submitted

Submitting a cancellation request does not itself mean the order has been canceled.

A cancellation is considered successful only after we confirm that the order has been canceled.

Until confirmation is provided, the order may remain active.

22. After an Order Change Request Is Submitted

A requested change is considered completed only after we confirm the change.

Customers should not assume that an address, product, size, color, or quantity has been changed until confirmation is received.

23. If a Cancellation Cannot Be Completed

If the order has already shipped before the cancellation request can be completed, the customer may use our standard return process after receiving the package.

Our current return terms include:

• Return Window: 30 days from delivery
• Approved Return Shipping: Free
• Prepaid Return Label: Provided by email
• Restocking Fee: $0.00
• Storage Fee: $0.00
• Refund Processing: Within 7 business days after the return is received, inspected, and approved

24. Refusing Delivery

Customers should not refuse delivery as a substitute for following our return process unless specifically instructed by us.

To help ensure that a return is properly tracked and processed, customers should use the approved return procedure and prepaid return label.

25. Pricing After an Order Change

If an approved order modification changes the total purchase amount, the customer will be informed of the applicable difference.

We will not intentionally add undisclosed charges.

Any additional amount requiring customer payment must be clearly disclosed before the applicable change is completed.

If the updated order total is lower, the applicable difference may be refunded to the original payment method.

26. Shipping Charges After an Order Change

Our standard shipping fee is:
$6.99 per order

If an approved order modification affects shipping charges, any applicable amount will be disclosed before the change is completed.

There are no undisclosed standard shipping charges.

27. Customer Responsibility

Customers are responsible for:

• Reviewing their order before completing checkout
• Providing accurate shipping information
• Selecting the correct size, color, and quantity
• Contacting us promptly when a change is needed
• Providing the correct order number
• Reviewing our confirmation of any requested change

28. Our Responsibility

Chantcds is responsible for:

• Reviewing eligible cancellation and modification requests
• Clearly communicating whether the request was completed
• Not charging cancellation or modification fees under this policy
• Processing applicable refunds according to our published refund timeline
• Providing clear information about unavailable products or order issues
• Maintaining transparent order processing procedures

29. Example: Order Cancellation

For example:

A customer places an order and then notices that the wrong product was selected.

The customer contacts [email protected] before the package is shipped.

If the order can still be stopped within our fulfillment process, we will cancel the affected order or item and process the applicable refund.

If the package has already been transferred to USPS, UPS, or FedEx, cancellation is no longer available. The customer may instead request an eligible return after delivery.

30. Example: Shipping Address Change

For example:

A customer enters the correct street address but an incorrect ZIP code.

The customer should contact us immediately with:

• Order number
• Original address
• Correct complete address

If the package has not shipped and the address can still be updated, we will confirm the correction.

If the carrier has already received the package, we cannot guarantee an address change.

31. Relationship to Other Policies

This policy should be read together with our:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Payment Policy
• Other applicable policies published on chantcds.com

If an order has already been delivered, our Return & Refund Policy generally governs eligible returns.

32. Policy Changes

We may update this Order Cancellation & Change Policy when necessary to reflect changes in order processing, fulfillment procedures, customer support operations, or applicable legal requirements.

Updated terms will be published on chantcds.com with a revised effective date.

Changes will not be applied retroactively in a manner that unlawfully removes rights already applicable to a completed transaction.

33. Contact Information

For cancellation or order modification requests, contact us as soon as possible:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Farmington, Connecticut follows Eastern Time (ET), including Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) when applicable.