Return & Refund Policy

At Chantcds, we want customers to shop with confidence. This Return & Refund Policy explains the conditions, procedures, timelines, costs, and responsibilities that apply when returning products purchased through chantcds.com.

This policy applies to eligible purchases shipped within the United States.

Summary

Return Window: 30 days from the date of delivery

Refund Processing Time: Within 7 business days after the returned item is received, inspected, and approved

Return Shipping Cost: Free

Return Label: Provided by email after the return request is accepted

Restocking / Storage Fee: $0.00

Return Method: By mail using the approved prepaid return label

Return Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

30-Day Return Policy

Customers may request a return within 30 days of the date the order is delivered.

The 30-day return period begins on the delivery date shown by the applicable shipping carrier.

Return requests submitted after the 30-day return period may not be accepted.

To qualify for a return, the item must meet the eligibility requirements described below.

Return Eligibility

Returned women's fashion products must generally be:

• In their original condition
• Unworn
• Unwashed
• Unused
• Free from stains, odors, makeup, perfume, deodorant, pet hair, or other signs of use
• Returned with original tags attached where applicable
• Returned with original packaging where reasonably available
• Accompanied by the order information necessary to identify the purchase

Customers should take reasonable care of products while deciding whether to keep them.

Trying on clothing for fit is acceptable provided the item remains clean, undamaged, unworn beyond what is reasonably necessary to determine fit, and otherwise meets the return conditions above.

How to Request a Return

To request a return, contact Chantcds within 30 days of delivery.

Please provide:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return

Contact:

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Please do not send a return before receiving return authorization and return instructions.

Return Approval

After receiving your return request, we will review the information provided.

If your return is accepted, we will send the return instructions and a prepaid return shipping label to your email address.

Customers must download and print the provided return label and attach it securely to the return package.

The approved return label should be used so that the shipment can be properly identified and tracked.

Return Shipping Cost

Approved returns are eligible for free return shipping.

The customer is not charged for the prepaid return shipping label provided by Chantcds.

Return Cost	Amount
Return Shipping Fee	$0.00
Prepaid Return Label	Free
Restocking Fee	$0.00
Storage Fee	$0.00

There are no restocking or storage fees for approved returns under this policy.

Return Address

Approved returns should be sent to:

Chantcds

51 Oakland Ave

Farmington, CT 06032-1720

United States

Customers should only send an item to this address after receiving return authorization.

Using the return label provided by us helps ensure that the returned package can be properly identified and processed.

Packaging Your Return

Please package the returned item securely to help prevent damage during transportation.

Before sending your return:

• Place the item securely inside suitable packaging.
• Include any original accessories or components supplied with the product.
• Remove or cover previous shipping labels where appropriate.
• Attach the prepaid return label provided by us.
• Keep your shipping receipt or tracking information until your return has been completed.

Return Inspection

After the returned package arrives, we will inspect the item to confirm that it meets the conditions of this policy.

The inspection may include confirmation that:

• The correct product was returned
• The product is in acceptable return condition
• The item does not show unreasonable signs of wear or use
• Original tags are present where applicable
• The returned item matches the original order

We will notify you if additional information is required to process the return.

Refund Policy

Once your returned item has been received, inspected, and approved, the refund will be processed within 7 business days.

Approved refunds will normally be issued to the original payment method used for the purchase.

The refund process consists of:

• Return package delivery to our return address.
• Inspection of the returned item.
• Confirmation that the return meets the eligibility requirements.
• Approval of the refund.
• Refund issuance to the original payment method.

Refund Processing Time

We process approved refunds within:

7 business days after the return is received, inspected, and approved.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Any additional processing time imposed by the financial institution is outside our control.

Refund Amount

For an approved return, the refundable amount will be based on the amount paid for the eligible returned product.

There is:

• No return shipping charge
• No restocking fee
• No storage fee

Any applicable refund information will be communicated clearly when the return is processed.

Exchanges

If you need a different size, color, or item, please contact our support team.

Depending on product availability, we will provide instructions regarding the available exchange or return options.

Products being returned as part of an exchange must meet the same return eligibility requirements described in this policy.

If the requested replacement is unavailable, an eligible refund may be provided according to this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Different from the product ordered

please contact us as soon as reasonably possible.

Provide:

• Your order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging when relevant

After reviewing the information, we will provide the appropriate return, replacement, or refund instructions.

Customers will not be charged return shipping fees for approved returns involving damaged, defective, or incorrect products.

Wrong Size or Fit

If an item does not fit as expected, you may request a return within the 30-day return period.

The product must remain in eligible return condition, including being unworn, unwashed, clean, and with original tags attached where applicable.

Approved returns for size or fit concerns receive the same free prepaid return label described in this policy.

Return Label

When a return request is approved:

• We will send a prepaid return label to your email address.
• Download the label.
• Print the label.
• Attach it securely to the return package.
• Send the package according to the provided instructions.

There is no charge for the approved prepaid return label.

Returns Sent Without Authorization

To help ensure that returned merchandise is properly identified and processed, customers should contact us and receive return authorization before mailing a product.

Packages sent without the approved return process may experience processing delays because we may be unable to identify the associated order immediately.

Lost Return Packages

Customers should retain their return shipment tracking information until the return and refund have been completed.

If a return package appears to be delayed or lost, contact us with the applicable tracking information so we can review the shipment status.

Refund Not Received

If you have received confirmation that a refund was issued but the funds have not appeared in your account:

• Review your original payment account.
• Contact your bank or card issuer.
• Allow for the payment provider's normal posting time.
• Contact us if the refund still cannot be located.

We will review the available transaction information and assist where reasonably possible.

Order Cancellation Before Shipment

If you need to cancel an order before shipment, contact us as soon as possible.

Cancellation cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

If the order has already shipped, the standard return procedure described in this policy will apply after delivery.

Return and Refund Example

For example:

If your order is delivered on September 1, you may submit an eligible return request through September 30.

After your return is approved, we will send a prepaid return label by email at no cost.

Once the returned product reaches us and passes inspection, the approved refund will be processed within 7 business days.

No return shipping, restocking, or storage fee will be deducted.

Return Timeline

Stage	Timeframe
Return Request Window	Within 30 days of delivery
Return Authorization	After review of the return request
Return Label	Sent by email after approval
Return Shipping Cost	Free
Restocking Fee	None
Storage Fee	None
Return Inspection	After returned item is received
Refund Processing	Within 7 business days after receipt, inspection, and approval
Refund Method	Original payment method

Customer Responsibility

Customers are responsible for:

• Submitting the return request within 30 days of delivery
• Providing accurate order information
• Following the provided return instructions
• Returning the correct product
• Packaging the item appropriately
• Using the approved prepaid return label
• Returning the item in accordance with the eligibility conditions

Our Responsibility

Chantcds is responsible for:

• Providing clear return instructions
• Providing an approved prepaid return label at no cost
• Reviewing returned merchandise fairly
• Not charging a restocking or storage fee
• Processing approved refunds within the stated timeframe
• Providing reasonable assistance when there is a return or refund issue

Policy Changes

We may update this Return & Refund Policy when necessary to reflect changes to our operations, services, or applicable requirements.

Any updated policy will be published on chantcds.com with an updated effective date.

Changes will not be applied retroactively in a way that removes return or refund rights already applicable to a completed purchase where prohibited by applicable law.

Contact Information

For questions about returns, exchanges, damaged products, or refunds, contact:

Store: Chantcds

Website: chantcds.com

Return Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Farmington, Connecticut uses Eastern Time (ET), observing Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) when applicable.